AIRPRO MAINTENANCE Customer Return Policies

 

New Parts

 

  • Return of any new part requires a Material Authorization Form and a copy of the Airpro Sales Invoice.
  • The following parts will not be considered for return:

 

      - Non-forecasted parts

- Electrical components

      - Parts less than $50

- Hardware (including codes 15 and 28)

      - Parts installed on aircraft

- Drop ship ordered parts

      - Hazardous Materials and Dangerous Goods

- Specially ordered parts

      - Shelf life items

- Excess & Obsolescent parts

 

  • Reports of shortages, overages, part damages, or part discrepancies in a shipment must be made within 10 days from date of invoice.
  • All parts must be returned within 30 days from date of invoice. Returns are subject to a restocking and handling charge, which is normally 15%
  • All returns are subject to a 15% restock fee of not less than $50. Additional recertification fees may apply.
  • New part returns must be in new and sellable condition in their original packaging and with original documentation.
  • New part returns must be shipped prepaid freight and in undamaged condition.
  • If the items you return to us are damaged or lost in shipment, you - the shipper - must submit any claim against the carrier. This is in accordance with ICC regulations
  • Spent cores may be returned up to 30 days from the date of Airpro's invoice.

For all return items we need to know:

  • WHY you are returning the product (the more details you provide, the better).
  • WHEN you purchased the product from Airpro.
  • Note our INVOICE NUMBER and delivery ticket.
  • Remember to ask the Airpro Customer Service Center for a RETURN MATERIALS AUTHORIZATION FORM.

 

 

 

 

Warranty Parts

 

  • Any part being returned for warranty administration consideration by the manufacturer must be accompanied by a(n):

 

                  - Airpro Return Material Authorization Form

                  - Airpro Warranty Administration Summary Form

                  - Any applicable manufacturer return form

                  - Copy of the Airpro Sales Invoice

 

  • All Warranty returns must be shipped prepaid freight and in undamaged condition.
  • All warranty returns must include documentation clearly exhibiting the exact flight time recorded and the period of time the item was in use.
  • A complete warranty claim form must be filled out and returned with the failed unit. All warranty claims must be made within 30 days from the discovery of defect. Any part returned without complete warranty information can be denied warranty if required information is not received within the 30 day time period.
  • In no event shall Airpro Maintenance, Inc be liable for consequential damages or extraneous damages resulting from the failure of any unit supplied.
  • Airpro Maintenancereserves the right to refuse warranty in the case of tampering, negligence, misuse, alteration, breaking of vendor warranty seals, mishandling, or any damage that occurs as a consequence of shipping.
  • All warranty claims must be made within 30 days from the discovery of defect
  • Any part returned without prior authorization will not be processed and returns not meeting the above requirements will be returned freight collect to the customer.

 

 

THIS CUSTOMER RETURN POLICY IS A GUIDELINE ONLY AND SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR NOTICE. IT DOES NOT CONSTITUTE A CONTRACT, EXPRESS OR IMPLIED, WITH AIRPRO MAINTENANCE.